Privacy Policy of HutBite
HutBite app and website (www.hutbite.com) collects some Personal Data from its Users.
This Privacy Policy is governed by and shall be construed in accordance with the laws of England and Wales. Blue IT Ltd is the controller of your personal data for purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are located in the EU, Blue IT Ltd also complies with the EU GDPR.
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Policy summary
Personal Data processed for the following purposes and using the following services:
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Analytics
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MixPanel
Personal Data: Trackers; Usage Data
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Sentry
Personal Data: Diagnostics; Usage Data
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User Account Management
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Supabase Authentication
Personal Data: Email address; Account credentials; Profile information
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Third-party Authentication (Google, Apple)
Personal Data: Email address; Profile information from identity providers
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Payments
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Stripe
Personal Data: Payment information; Billing details; Transaction history
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Order Fulfillment
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Sharing with Restaurants
Personal Data: Contact information; Order details
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Contact information
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Owner and Data Controller
Blue IT Ltd
36 Crossbrook Street, Cheshunt, Hertfordshire EN8 8JQ, United Kingdom
Company number: 13005864Owner contact email: anthony@hutbite.com
Supervisory authority: Information Commissioner's Office (ICO), ico.org.uk
Complaints: You can complain to the ICO or to your local EU authority (if in the EU).
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Full policy
Owner and Data Controller
Blue IT Ltd
36 Crossbrook Street, Cheshunt, Hertfordshire EN8 8JQ, United Kingdom
Company number: 13005864
Owner contact email: anthony@hutbite.com
Supervisory authority: Information Commissioner's Office (ICO), ico.org.uk
Complaints: You can complain to the ICO or to your local EU authority (if in the EU).
Types of Data collected
Among the types of Personal Data that HutBite app and website collects, by itself or through third parties, there are: Email addresses; Account credentials; Profile information; Payment information; Billing details; Transaction history; Trackers; Usage Data; Diagnostics.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using HutBite app and website.
Unless specified otherwise, all Data requested by HutBite is mandatory and failure to provide this Data may make it impossible for HutBite to provide its services. In cases where HutBite specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by HutBite or by the owners of third-party services used by HutBite serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through HutBite app and website.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of HutBite app and website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users' consent.
Specific retention periods include:
- Account data: kept while your account is active and for up to 6 years after closure (tax/defence purposes).
- Analytics events: 12–24 months (aggregate data thereafter).
- Support tickets: 24 months.
- Payment data: 7 years for tax and financial records.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, User Account Management, Payments, Order Fulfillment.
For specific information about the Personal Data used for each purpose, the User may refer to the section "Detailed information on the processing of Personal Data".
Marketing Communications
We may send service messages (non-marketing). We'll send marketing only with your consent (or soft opt-in where permitted). You can opt out anytime via the email footer or by contacting us.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Cookie Policy
HutBite app and website uses Trackers. To learn more, Users may consult the Cookie Policy.
Further Information for Users
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users' consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the UK GDPR and Data Protection Act 2018
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Lodge a complaint. Users have the right to bring a claim before the Information Commissioner's Office (ICO) or their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users' request, the Owner will inform them about those recipients.
Children's Privacy
HutBite is not intended for children under 13. If you are under 13 (or the minimum age in your country), do not use HutBite. If we learn we've collected data from a child, we'll delete it.
Profiling and Automated Decision-Making
We use analytics to understand usage and improve HutBite. We do not make automated decisions that produce legal or similarly significant effects.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of HutBite app and website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, HutBite app and website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, HutBite app and website and any third-party services may collect files that record interaction with HutBite app and website (System logs) or use other Personal Data (such as the IP Address) for this purpose.
User-Generated Content
HutBite allows Users to upload content, such as reviews and videos. All user-generated content may be subject to pre-screening or moderation to ensure it complies with our terms and standards.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within HutBite app and website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.